Smile, be patient & keep calm when trying to return gifts

If you got an ugly Christmas sweater, something in the wrong size or a duplicate item as a gift, ’tis now the season for returns and lines at customer service counters are long. Margo Riekes, spokeswoman for the Better Business Bureau in Omaha-Council Bluffs, offers Iowans a few tips to keep the line moving smoothly. […]